Monroe Parks and Recreation Department
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Cancellation Policy


Effective December 1, 2023

If you need  to cancel/withdraw 14 days or more prior to the start of the program you will be only refunded 50% of the total program cost and the other 50% is the cancellation fee which will be retained by the department.

If you need to cancel/withdraw 13 days or less prior to the start of the program you will get an account credit of 50% of the total program cost and the other 50% is the cancellation fee and will be retained by the department.
After the start of any program you are registered for there are NO Refunds/Credits given.

A full refund will only be given if the request is in writing and a documented medical note submitted by a physician due to an illness/injury prior to the start of the program. If one started a program and can't continue due to an illness/injury, a pro rated refund will be given, but documented medical note is still required. 

If the Monroe Parks and Recreation Department cancels a program due to insufficient enrollment, a full refund will be given. There are NO refunds/credits when we reschedule a program/class due to weather/unforeseen circumstances or facility changes and we provide a make-up class to attend.



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